Support
A real person answers. Usually within a day.
Something broken, confusing, or just annoying? Email hi@heynylo.com. It comes to me, not a helpdesk.
Common things
Nylo cannot see my screenshots
It needs permission to look at your photos. Open the Settings app, find Nylo, tap Photos, and choose All Photos. Then come back and open Nylo again.
It missed a screenshot
Open the menu at the top right and tap "Read every screenshot". That goes back over your library and picks up anything new.
It read something wrong
That happens. If a date or a code came out wrong, tell me what the screenshot said and I will fix the reading for everyone. That is genuinely the most useful message you can send me.
I paid and it still says I have not
Open the menu, go to Nylo Pro, and tap "Restore purchases". Make sure you are signed in with the same Apple Account you bought it on. If it still will not budge, email me.
How do I cancel?
Open the Settings app, tap your name at the top, then Subscriptions, then Nylo. Cancel there. It is Apple's screen, not mine, so I cannot do it for you.
Will there be an Android version?
Not yet. If you want one, put your name down and pick Android — I will tell you when it is ready.
Want to help test it?
Nylo is still being built and testers get it first. Sign up here and I will send you the app.